Do you work with my insurance?

Yes, we work with insurance companies- we are trained in their specialized claim process. Typically, when a homeowner decides to put in a claim for a covered loss you sign our contract and a Direction to Pay and from there we deal with your insurance adjuster. We offer 24 Hour Emergency services for water damage, sink overflow, dishwasher leaks, hot water tank let go, pipe bursts, tub overflow, sewer backup, puff backs, kitchen fires, and soot damage.

Do you offer hazardous waste clean up?

Yes, we offer sewer back up clean up, blood and toxic fluids clean up.

What hours are you avaiable?

We are available 24/7 for emergency services and operate every day of the week. Our emergency contact number is (888) 585-9838.

A Guide to Preventing and Restoring Water Damage

Water damage can be a homeowner’s nightmare. We have a lot of storms here in Southeastern Massachusetts, and groundwater are real treats along with raising tides. Beyond the repairs and potential insurance headaches, losing cherished belongings can be devastating. After big floods a lot of items can be lost and that can be very hard, especially if you lived in the house for some time and accumulated belongings. But the good news is, with a little proactive planning and knowledge, you can significantly reduce the risk of water damage and even handle minor incidents yourself.

Preventing the Flood: Maintenance Tips

An ounce of prevention is truly worth a pound of cure when it comes to water damage. Here are some simple but effective maintenance tips to keep your home safe:

Check Your Hoses Regularly: Inspect washing machine hoses, dishwasher hoses, and any other flexible water lines for signs of wear and tear, bulging, or cracking. Replace any suspicious hoses at least every five years, or sooner if you notice any damage. Go down your basement often or install camera or water damage alarm
Mind the Water Pressure: High water pressure can put extra strain on your plumbing system and increase the risk of leaks. Most homes have a pressure regulator installed, but it is better to know for sure. High pressure can cause a lot of issues, starting with pipe hammer which can lead to a loose connections. Check your manual to find the optimal pressure range and contact a plumber if your pressure is consistently too high.
Spot the Early Signs: Keep an eye out for warning signs of potential leaks, like damp spots on walls or ceilings, unexplained mold growth, or the sound of running water when no taps are on. Address these issues promptly to prevent them from escalating into major problems.

DIY Damage Control: Handling Small Spills

While extensive water damage requires professional water restoration, you can often handle minor spills or overflows yourself with quick action. There are not much to advice here while it is not extensive, basically just do what you naturally would do. Most homeowners had some sort of spills and most if them are easy to deal with. Here’s what to do:

Contain the Source: The first priority is to stop the water flow at its source. Turn off the appropriate shut-off valve for the affected appliance or fixture. If you can’t locate the valve, shut off the main water supply to your home. It is not always possible, for example, when storm water coming in. But you can try to find a solution for that and try to find sandbags, maybe put a bucket to where it leaks in to slow the incoming water.
Contain the Spill: For small spills, use towels and rags to soak up as much water as possible. For larger spills, use buckets, snow shovels, or a wet vacuum to collect the water. Work from the edges of the spill inwards to prevent further spreading.
Promote Airflow: Once you’ve contained the water, focus on drying the affected area as quickly as possible. Open windows and doors to promote air circulation. Use fans to increase air flow and expedite drying. And if you have dehumidifiers use those.
For Carpets and Upholstery: Blot up excess water and sprinkle baking soda on the affected area to absorb any lingering moisture. Avoid rubbing, as this can damage fibers. For thorough drying, consider renting a carpet cleaner.

Remember: These DIY tips are only suitable for minor spills. If you’re dealing with extensive water damage, especially if the water source is contaminated (sewage backup, floodwater), visible mold growth is present, or your belongings are particularly valuable, calling a professional water restoration company is crucial.

When to Call the Professionals

Even with the best DIY efforts, professional water restoration companies like us play a vital role in mitigating water damage and salvaging your belongings. And we can also help with insurance claim, that can make your like after the flood so much easier. Here are some signs that professional help is essential:

Extensive Water Damage: When a large area is affected or the water source is contaminated, professional restoration techniques and equipment are necessary to ensure thorough drying and prevent further damage. You should also call professionals when you have water damage following the fire, as it is definitely more extensive and involves different aspects of restorations.
Mold Growth: Mold thrives in damp environments and can pose serious health risks. If you notice visible mold growth, don’t attempt to remove it yourself. Professional mold remediation is essential to ensure safe and complete removal. There is way more to it, than just simply bleaching it.
Delicate or Irreplaceable Items: For heirlooms, artwork, or electronics that are water-damaged, professional restoration expertise can significantly increase the chances of successful recovery.

Working with a Water Restoration Company

A reputable water restoration company will offer a comprehensive approach to restoring your water-damaged home and belongings. They will typically follow these steps:

Assessment: They will thoroughly evaluate the damage and recommend the best course of action.
Content Pack-out: They may safely pack out and transport your belongings to a climate-controlled facility for restoration.
Cleaning and Restoration: They will employ specialized techniques and equipment to clean, deodorize, and restore your belongings to their pre-damaged condition as much as possible.
Content Return: Once the restoration process is complete, they will safely return your belongings to your home.

By taking preventative measures, addressing small spills promptly, and knowing when to call in the professionals, you can significantly reduce the risk of water damage and protect your belongings. Remember, a little planning and preparedness can go a long way in saving your memories and keeping your home safe from water.

Contact us for your fire and water restoration needs, we offer 24/7 emergency service, wealth of expertise and experience and will guide you thru this challenging times.